Privacy Policy

Welcome to Spark Custom Store (“we,” “our,” or “us“). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website sparkcustomstore.com or use our services.

By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this policy, please do not use our website or services.

Information We Collect

Personal Information You Provide
We collect information you voluntarily provide to us, including:

Contact Information: Name, email address, phone number, and mailing address
Business Information: Company name, business type, and industry details
Order Information: Product specifications, design requirements, quantities, delivery preferences
Payment Information: Billing address and payment method details (processed securely through third-party payment processors)
Design Files: Logos, artwork, images, and other creative materials you submit for custom patch creation
Communication Records: Messages, feedback, and correspondence you send to us

Information Automatically Collected
When you visit our website, we may automatically collect:

Technical Information: IP address, browser type, operating system, device information
Usage Data: Pages visited, time spent on pages, click-through rates, referral sources
Cookies and Tracking: Information collected through cookies, web beacons, and similar technologies

Information from Third Parties
We may receive information about you from:

Payment Processors: Transaction details and payment verification
Shipping Partners: Delivery status and tracking information
Marketing Partners: Contact information if you’ve expressed interest in our services through partner channels

How We Use Your Information

We use your information for the following purposes:

 Order Processing and Service Delivery
– Processing and fulfilling your custom patch orders
– Creating digital mockups and physical samples
– Communicating order status, shipping updates, and delivery confirmations
– Providing customer support and addressing inquiries

Business Operations
– Managing our relationship with you
– Improving our products and services
– Conducting internal research and analytics
– Maintaining accurate business records

Marketing and Communications
– Sending promotional emails and newsletters (with your consent)
– Sharing updates about new products and services
– Conducting customer satisfaction surveys
– Providing personalized recommendations

Legal and Security
– Complying with legal obligations and regulations
– Protecting against fraud and unauthorized activities
– Enforcing our terms of service and policies
– Resolving disputes and legal matters

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers
We work with trusted third-party service providers who assist us in:
– Payment Processing: Secure transaction processing and fraud prevention
– Shipping and Logistics: Order fulfillment and delivery services
– Manufacturing Partners: Production of custom patches (limited information sharing as necessary)
– Technology Services: Website hosting, email services, and analytics
– Customer Support: Help desk and communication services

Business Transfers
In the event of a merger, acquisition, or sale of business assets, your information may be transferred as part of the transaction.

Legal Requirements
We may disclose your information when required by law, court order, or government request, or to protect our rights, property, or safety, or that of others.

Consent
We may share your information with your explicit consent for specific purposes not covered in this policy.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

– Encryption: SSL/TLS encryption for data transmission
– Access Controls: Limited access to personal information on a need-to-know basis
– Regular Updates: Keeping security systems and software up to date
– Employee Training: Regular security awareness training for our staff
– Secure Storage: Protected servers and backup systems

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

International Data Transfers

As we serve customers internationally (USA, UK, Canada, and beyond), your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards.

Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

 Access and Portability
– Request access to your personal information
– Receive a copy of your data in a portable format

Correction and Updates
– Correct inaccurate or incomplete information
– Update your contact preferences

Deletion
– Request deletion of your personal information (subject to legal obligations)
– Close your account and remove associated data

Marketing Communications
– OPT out of promotional emails and marketing communications
– Unsubscribe from newsletters and updates

Cookies and Tracking
– Manage cookie preferences through your browser settings
– OPT out of certain tracking technologies

To exercise these rights, please contact us using the information provided in the “Contact Us” section below.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and improve our services. Types of cookies we use include:

Essential Cookies
Required for basic website functionality and security.

Analytics Cookies
Help us understand how visitors use our website and improve performance.

Marketing Cookies
Used to deliver personalized advertisements and track marketing effectiveness.

Preference Cookies
Remember your settings and preferences for future visits.

You can control cookies through your browser settings, but disabling certain cookies may affect website functionality.

Children’s Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors influencing retention periods include:

– Active Accounts: While you maintain an active relationship with us
– Legal Requirements: As required by applicable laws and regulations
– Business Needs: For legitimate business purposes such as record-keeping and customer service

Third-Party Links

Our website may contain links to third-party websites and services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. We will notify you of significant changes by:

– Posting the updated policy on our website
– Sending email notifications to registered users
– Displaying prominent notices on our website

Your continued use of our services after changes become effective constitutes acceptance of the updated policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Spark Custom Store
Email: chris@sparkcustomstore.com
Phone: +1 (217) 275 1399 
Address: #1012, Altamonte Springs, FL 32701, United States

Data Protection Officer: [If applicable, insert DPO contact information]

For EU residents, you also have the right to lodge a complaint with your local data protection authority if you believe we have not complied with applicable data protection laws.

—

This Privacy Policy is designed to be comprehensive and compliant with major privacy regulations including GDPR, CCPA, and other applicable laws. Please ensure all bracketed information is completed with your specific business details before publishing.